Privacy Policy

This Privacy Policy describes how Diava Diamonds (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services, or make a purchase from diavadiamonds.com, or otherwise communicate with us (collectively, the “Services”).

By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described here. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised policy on the Site, update the “Last updated” date, and take any other steps required by law.

Directly from you: contact details (name, address, phone, email); order information (billing and shipping address, payment confirmation); account information (username, password, security questions); and any information you include when you contact customer support.

About your usage: we automatically collect certain information about your interaction with the Services using cookies, pixels and similar technologies — device and browser information, network and IP address, and how you use the Site.

From third parties: companies that support our Site (such as Shopify), our payment processors, and advertising or analytics partners who collect information on our behalf.

Providing products and services — processing payments, fulfilling and shipping orders, managing your account, and handling returns and exchanges.

Marketing and advertising — sending promotional communications and tailoring the advertising you see, where permitted.

Security and fraud prevention — detecting and acting on possible fraudulent or malicious activity. Keep your account credentials safe and contact us if you believe your account has been compromised.

Support and improvement — responding to you and improving our Services.

Like many websites, we use cookies to power and improve the Site (remembering your actions and preferences), to run analytics, and to tailor products and advertising. Most browsers accept cookies by default; you can set yours to remove or reject them, though this may cause some features to work incorrectly.

We may disclose personal information to vendors and service providers who work on our behalf (IT, payment processing, analytics, customer support, cloud storage, fulfilment and shipping); to business and marketing partners; where you direct or consent to it; within our corporate group; and in connection with legal obligations or a business transaction such as a merger.

We do not use or disclose sensitive personal information without your consent, and we do not knowingly sell or share the personal information of individuals under 16 years of age.

Depending on where you live, you may have rights to access, delete or correct your personal information; to portability; to restrict processing; to withdraw consent; and to appeal a decision. These rights are not absolute and may apply only in certain circumstances.

To opt out of promotional email, use the unsubscribe link in any message — we may still send non-promotional emails about your account or orders. We will not discriminate against you for exercising any of these rights.

No security measures are perfect, and information sent to us may not be secure in transit — please don't use insecure channels for sensitive information. We retain personal information as long as needed to provide the Services, comply with legal obligations and resolve disputes. We may transfer, store and process your information outside your country, relying on recognised transfer mechanisms where required.

Questions, or want to exercise a right? Email support@diavadiamonds.com or write to us at JE-4200, Bharat Diamond Bourse, Bandra Kurla Complex, Bandra East, Mumbai, MH 400051, India.